RETURN POLICY
We hope you are delighted with your purchase. If, however, you wish to return an item, you may request a return within 14 days of delivery.
To initiate a return, please contact our Client Services team at info@elareestudio.com, quoting your order number and the reason for your return. Our team will provide the appropriate return instructions and the designated return address for your order.
Return Address
ELAREE STUDIO is an international business and works with specialised fulfilment and logistics partners worldwide. As a result, the designated return warehouse may vary depending on the product, the fulfilment location, and the shipping origin. The return address may therefore be located outside the customer's country of residence.
We operate dedicated regional returns centres and do not maintain a returns warehouse in every country where our products are sold. Customers must return their order only to the return address provided by our Client Services team. Returns sent to any other address may be refused or may significantly delay the processing of the refund.
Return Conditions
To be eligible for a refund, items must:
- Be returned within 14 days of delivery.
- Be unused, unworn and in their original condition.
- Include all original packaging, dust bags, tags and accessories.
- Be returned in accordance with the return instructions provided by ELAREE STUDIO.
Items showing signs of wear, damage, use, alteration or missing original packaging may not be accepted and may be returned to the customer.
Return Shipping
Unless the item received is faulty, damaged or incorrect, customers are responsible for arranging and paying the cost of returning the merchandise to the designated returns warehouse.
ELAREE STUDIO does not provide prepaid return labels for change-of-mind returns.
Refunds
Refunds are processed only after the returned merchandise has been received, inspected and approved by ELAREE STUDIO.
Once approved, refunds will be issued to the original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Failure to Return the Merchandise
A refund cannot be processed until the returned merchandise has been received by ELAREE STUDIO.
If a customer requests a refund but chooses not to return the merchandise in accordance with this policy, no refund will become due until the goods have been received and inspected. Customers may not retain the merchandise while also claiming a refund.
Exchanges
We do not offer exchanges. If you wish to purchase a different item, please return your original order in accordance with this policy and place a new order.
Faulty or Incorrect Items
If you believe your item is faulty, damaged or incorrect, please contact info@elareestudio.com within 48 hours of delivery, including your order number and clear photographs of the issue.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, ELAREE STUDIO will arrange an appropriate remedy, which may include a replacement, repair or full refund in accordance with your statutory rights.
Right to Refuse Returns
ELAREE STUDIO reserves the right to refuse any return that does not comply with this Return Policy.
Contact Us
For any questions regarding your return, please contact our Client Services team at info@elareestudio.com, Monday to Friday, 09:00–18:00 (London time).